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Award in Customer and Drinks Service

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Course Overview

Introduction

The Award in Customer and Drinks Service can be taken as a standalone qualification or as part of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales. As a result of obtaining this unit, bar staff will be able to identify the basic service standards they must meet when working in on-licensed premises. The course is usually held over one half day, including the examination. A self-study workbook is available which contains all the information candidates need for the examination. The workbooks may also be used to support training.

Who is the course for?

It is designed for bar staff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally in the bar.

Course Content

  • Preparing the bar for service
  • Service procedures
  • Clearing, cleaning and closing
  • Maintaining customer care
  • Maintaining working relationships
  • Selling skills
  • Payment and security

Assessment

The assessment involves a 30 question multiple-choice examination. There are 30 questions, and candidates must answer 24 correctly to pass.

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