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Scottish Award in Customer and Drinks Service

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Course Overview

Introduction

The course provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar.

Who is the course for?

It is designed for bar staff, working in on-licensed premises as an introduction to the skills they will need to work professionally in the bar.

Course Benefits

Candidates who pass will demonstrate that they understand the importance of delivering high levels of customer satisfaction.

Course Content

Topics Covered:

  • The activities required to prepare a bar for service and how to complete them.
  • The standards of dress and personal hygiene required of a professional barperson.
  • Basic merchandising and selling techniques and how to achieve the ‘perfect serve’ to maximise customer satisfaction.
  • Basic law in relation to age restricted sales and activities, smoking, the duty to refuse service and trading standards.
  • The importance of customer service and how this can be delivered.
  • How to keep information and the premises secure.
  • The activities required to close a bar at the end of service, and how to complete these safely and efficiently.

Assessment

The assessment involves a short multiple-choice question examination.

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